Our Clients

Clients who work with us want to achieve a better business outcome.

You are willing to put in the time and mind-space to solve a problem. You are willing and able to debate what the factors limiting your business outcomes are. You are pragmatic and want to implement real solutions to real problems. You think that people are your best assets.

We work with organisations of all sizes, from some of Australia’s largest companies to divisions of multinationals, government departments and small and medium sized companies. We also have a flourishing business across southeast Asia and the South Pacific.

Some of our clients include:

Testimonials

"Dear Angela, I would like to take this opportunity to thank you for making yourself available to join us at our National Aged Care Combined Managers Meeting that was held at Crown Metropol earlier this month. Your session on Customer Service was excellent and we received such positive feedback. It was a shame we couldn’t have had more time with you. However, you certainly contributed to the success of our meeting." 
- Suzanne Petterson, General Manager Aged Care, Lend Lease

"I’d like to thank you sincerely for the ongoing value you deliver to our business. Experienced switched on consultants, instructional design that is second to none and excellent facilitation are what I know we can expect engaging Change Factory. Somehow you always manage to over deliver – even when our timeframes are ridiculously tight. Thanks for your continued great work." 
- James Stack, Talent Management Consultant, Viterra

"Kevin brings a wealth of experience and understands various industries. He offers excellent solutions that are well researched, creative and practical to meets business requirements. His style is inclusive and adapts well to changing conditions. He generates positive energy, excitement and is always open to trying new technologies as part of his projects/programs. I’m always in awe of his thinking to overcome challenges and his work is nothing but quality. I constantly find myself learning from Kevin and he is someone I consider a trusted business adviser." 
- Siva Kulasingam, Sales and Service Capability Manager, National Australia Bank

"It goes without saying that the CI Learning Campus applauds the work done by Kevin Dwyer as it is always of such a high standard. Please pass on to him my congratulations and appreciation for a job well done. I look forward to continuing to work with Kevin on the design of other OJC and OJB modules in the future as he really has raised the bar on the design of these modes of learning delivery." 
- Stephen Loyer, Suncorp

"Thanks Kevin. I found the time really valuable and I think the outcomes to be implemented will provide good structure for us. The Viterra Wool and Viterra Grain sales teams also were very happy with the process and outcomes." 
- Marc Cooney, Country Sales Manager, Viterra

"Kevin, to reach the stage where the team at The Heritage Golf and Country Club wishes to take ownership of 'Superior Service' and take it forward into the future is a credit to Michael and yourself." 
- Dale St.George, General Manager, The Heritage Golf and Country Club

"The boys were talking after Kevin and a real bit of positive feedback was your experience and real life experiences that impressed them and the way you related that into your presentation." 
- Tony Kidman, Sales Manager, Viterra

"Excellent facilitator, obviously very experienced, I thought he created perfect environment. Courses I have done in the past have had over enthusiastic facilitators without the knowledge."  - Participant feedback

"I found myself today when talking to a new prospect trying to implement the questioning technique, which I didn't do great at, but did better than I would have before the course. This took me 10 mins." - Participant feedback

"Our morale is higher than it has been for seven years. Our staff turnover is down to 0.3% per month." 
- General Manager in the Hospitality industry. NOTE: Staff turnover was 5% per month.

"Our sales have increased 36% store on store in one year."
- John Corr, General Manager, Origin Energy Shop