The term plausible deniability was introduced into the English
language in 1975 when the Church Committee, a US Senate committee,
conducted an investigation into the intelligence agencies.
It described the situation where the President was not informed of
actions such as to assassinate Fidel Castro, but in the view of the
Church Committee, was clearly in favour of the action. By not being
informed, the president could state that he had no knowledge of the
actions. He had a plausible denial.
Plausible deniability has been honed since in government and
private enterprise, into an art form. We all do it, at home with
the kids, at work, with our mates from our club and sometimes
sadly, with ourselves.
The problem for me is that plausible deniability is a phrase that
equates to lack of accountability.
There are, however, telltale techniques that we and others,
wittingly or unwittingly, use, created on the base of fallacious
arguments that should let us know that what we are being offered or
are offering is not the whole truth.
The technique I have heard most often used of late is the technique
of offering a plausible argument whilst setting up a defensive
shield to deny any request to justify the original proposition
embodied in a query.
For example, a hypothetical reporter might ask, "Have you seen the
cable referring to the corruption allegations?" A hypothetical
politician or civil servant might answer, "I receive hundreds of
thousands of cables into my office every year. I can't be expected
to read all of them".
This technique, in terms of regularity of use of late, has been
closely followed by use of a word to attach a clear but subtle
change in meaning to what seems to be a simple unequivocal message.
The reason for using this technique is to enable the respondent to
be equivocal at a later stage if their lines of defence have been
stripped away.
Our hypothetical reporter might ask, "Were you involved in a
meeting where the details of the new concessional taxation
arrangements were discussed before the budget was announced?"
Our hypothetical politician might reply, "I have no specific recall
that any details were discussed". The plausible denial has two
parts; "specific" and "recall". An alternate answer might have
been, "Sure we had a meeting and discussed the concessions but I
can't remember the exact words in the discussion".
Another technique to look for is the omission of information. Look
for what is not said rather than what is said. For example, a
hypothetical human resources manager might ask of a line manager
who is recommending someone for promotion, "Tell me about her
performance."
The hypothetical line manager may answer," She is always punctual,
everything is done on time. She has a very good knowledge of the
subject matter and is considered to be an authority on the topic of
policy."
The inference in the answer is that the person is competent.
However, by looking for what is not said one can pick that this may
not be the whole truth. There was nothing said about personal
skills, for instance.
Another answer consistent with the first might have been, "She has
no interpersonal skills and the quality of her work, whilst good
technically and punctual, has no human element. Her work colleagues
are frustrated because of that and it negatively affects the team
performance."
By not answering the unasked questions the line manager can move an
unproductive employee on through promotion, which is much easier
than managing their performance. At a later date when the
capability of the individual becomes obvious, the line manager can
be truthful in stating that he told no lies.
Another technique often used is to attack the credibility of the
questioner rather than addressing the substance of the question.
Adjectives and phrases such as, "minor official", "not close to the
day to day operation", "intellectual" and "cynical" are used to
describe the individual and therefore lessen the credibility of
what they have to say without providing any proof that what they
said was wrong.
Plausible deniability is an issue for public and private enterprise
alike. It is an issue because it leaves open the door to abuse of
authority and resources, shifting blame and deflecting
accountability.
The most serious aspect of plausible deniability is that it
increases the level of distrust between senior management and
employees. Whilst plausible deniability works some of the time, one
can't fool all of the people all of the time.
Leaders who duck accountability by using the technique of plausible
deniability or other techniques lose the trust of the very people
that they need to follow them. They, conversely, win the
admiration of the unscrupulous as an "operator".
When we lose trust we can no longer lead. Of that, there is no denying.
We welcome your comments: you can contact Kevin by email at
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