Articles → Customer Service
Articles written about customer service - what to do and what to avoid.
Are you ready to get social?
What are the real costs of poor customer service?
Many organisations say they care. But do they?
How does your organisation view (and treat) customer feedback?
How do you respond to a customer complaint WELL?
So you're dealing with a customer complaint. How can it be resolved?
Are your employees living up to standards?