Articles → Customer Service

*New articles*

• Customer service, who cares?

  Many organisations say they care. But do they?

• Customer feedback; complaint or opportunity?

  How does your organisation view (and treat) customer feedback?

• Responding to a complaint

  How do you respond to a customer complaint WELL?

• Resolving complaints

  So you're dealing with a customer complaint. How can it be resolved?

Customer Service

• Cross-sell to provide service in the hospitality industry

• What is superior service?

• Seven powerful questions to answer to deliver superior service

• Customer service begins with an "A"

• Customer service; little things matter

• Customer cues and peripheral vision

• Customer service elements

• Seven deadly sins of customer service

• Changing service behaviours - subjective norms

• What is customer focus?

• What is customer service?

• Customer needs analysis

• Tolerating poor customer service

• Changing service behaviours - my intention

• Changing service behaviours - my attitude

• Changing service behaviours - my control

• Dealing with difficult customers