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Implementation Guide for Service Level Agreements

The quality Service Level Agreements (SLAs) unfortunately usually only becomes apparent when and service provision has not met the expectation of the client. Sometimes this is because of poor performance of the supplier. However, most times suppliers contend that they have been asked to do things not in their agreement.

The unintended consequences of poor SLAs often result in end customer dissatisfaction not just the dissatisfaction of the client receiving the service. In an organisation reliant on sales, lost sales result. In an organisation where the service subject to a SLA is part of a set of internal services, trust is lost.

In this 44 A4 page eBook,

Implementation Guide for Service Level Agreements,

It contains advice drawn from more than twenty years of experience in developing and managing SLAs, including:

1. Benefits of a SLA.
2. The Services suitable for a SLA.
3. The length of a SLA.
4. Examples of services managed by SLAs.
5. The Key Tasks to develop a SLA.
6. Appropriate compensation models for services delivered.
7. A thirteen page, seventy point template for creating your own SLA.

The template includes sample text for each schedule of an SLA. Read the ebook and you will be a cut-and-paste away from creating an SLA that works

To get a preview of Peter's style and the content of the eBook, download an extract of Implementation Guide for Service Level Agreements.

Priced at AU$19.95, Implementation Guide for Service Level Agreements will repay you in days of labour for the template alone. The return on getting your Service Level Agreements right is something only you can calculate.

To download Implementation Guide for Service Level Agreements and pay by Visa or MasterCard or PayPal,