Identifying, Documenting and Analysing Business Processes

Business processes that have been mapped and analysed for more than three years will be sub-optimal. Productivity will be lower than it should.

It is also highly likely that the processes will carry a higher level of risk of failure than the organisation accepts as its normal risk profile.

How do we know this? Many years of completing safety incident investigations showed that processes left unreviewed drift away from intended practice.

For those organisations that do not map and analyse theire processes, the risk is even greater.

Peter Hill's new eBook; Identifying, Documenting and Analysing Business Processes ($A19.95) makes it easy for anyone interested in business processes to learn how to map, analyses and manage business processes to increase productivity and reduce risk.

The topics covered by Peter's Book are:

1. Introduction
2. Understanding Process Maps
3. Developing a Process Map
• The Level 0 Process Map
• The Level 1 & 2 Process Maps
4. Developing As-Is Process Documentation
5. Process Naming Conventions
6. Documenting Work Instructions
7. Storing the Process Map
8. Process Risk Analysis
• Assessing Risk Quantum
• Assessing Risk Probability
• Risk Segmentation
• Low Impact, Low Probability Processes
• Low Impact, High Probability Processes
• High Impact, Low Probability Processes
• High Impact, High Probability Processes
9. ISO 9000
10. RACI Analysis of Business Processes
• Understanding the Roles
• Responsible
• Accountable
• Consulted
• Informed
11. Determining the RACI Allocations
• Accountable Indicator Questions
• Responsible Indicator Questions
• Consulted Indicator Questions
• Informed Indicator Questions
12. RACI Principles & Analysis
• Processes Without an Accountable Party
• At Least One Responsible
• Single-Point Accountability
• Multiple Responsible
• Span of Accountability
• Span of Responsibility
• Span of Consultancy
13. RACI Tools
• RACI Diagram
• RACI Diagram Spreadsheet
14. Variants on RACI
• RACI-VS
• CAIRO
• RASCI
• RACI (Alternate mapping)
15. Conclusion

Preview Peter's style and the content of the eBook here: Identifying, Documenting and Analysing Business Processes..

To download Developing, Documenting and Analysing Business Processes and pay A$19.95 by Visa or MasterCard or PayPal

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