Player Instructions

COME PLAY WITH US! This is an e-mail game called "Customer Service: 101 Tips". Our goal is to generate 101 practical tips that can increase the effectiveness of Customer Service activities.

WHAT'S IN IT FOR YOU? Five things:

1. You participate in a fun game.
2. You learn practical tips to improve your customer service skills.
3. You can adapt this e-mail game for your own use.
4. You share some practical tips with an eager audience.
5. You achieve fame: You get points and, if you are one of the five top scorers, get your name placed in the Hall of Fame.

HOW TO PLAY: Send us some practical tips on customer service. Keep your tips brief (three or four sentences and not more than 50 words). Send us at least one tip and not more than five tips before the deadline.

HOW TO WIN: Any new tip (which is different from the sample tips listed below) earns you 10 points. In addition, our panel of judges will select the top three tips at the end of each round. The best tip receives a bonus score of 70 points, the second-best 30 points, and the third-best 10 points. If you are among the top five scorers, your name is added to our Hall of Fame. This list is updated at the end of each round.

HOW TO CHEAT: Reflect on your own experience as a manager of services cutomers use and derive important tips. We also encourage you to borrow ideas from your friends and coworkers. You can read books, attend workshops, interview experts, and surf the Internet to collect coaching tips and rewrite them in your own words. Obviously, we don't want you to violate copyright laws and we do want you to give credit where it is due.

HOW TO SEND YOUR TIPS: Remember the limit of five tips per round.

The deadline for the fifth round is 11:59 PM May 4th, 2008.

Send your tips directly to us. Include your name (or your pen name, if you want to remain anonymous) in your e-mail note.

WHAT NEXT? We will continue this game until June 30th, 2008 or until we accumulate at least 101 tips, whichever comes first. Every round we will update the list of coaching tips and place them on our web site at 101 customer service tips . Review this list frequently and continue sending additional tips that do not duplicate the tips already on the list.

MORE FAME: When the game ends, we will select the grand champion with the highest score. We will also vote for the five best tips. And we will honor the person who sent the most tips.

CATEGORIES OF TIPS: For ease of reference, we have organized the tips into several categories. Please refer to the current list of tips.

HOW TO CATEGORIZE YOUR TIPS: You can send your tip without specifying any category. Or you may suggest a suitable category. You may even suggest a brand-new category. Some tips may fit into more than one category.

THANK YOU for participating.

©2008 Change Factory