|
101 Customer Service Tips Email Game - Hall of Fame
Training CatalogueLeading Change
Article LibrarySearch our growing library of over 150 articlesBusiness ethics, logic and governance
|
Customer Service Tips Email Game Hall of FameOverall winners are:Frank on 170 points Cristina on 160 points Ingrid tied with Jennifer on 100 points Round One WinnersKim for the tip on regular short sharp training - 80 points Deanne for the tips on two resource websites for customer service - 50 points Jackie for the tip on being assertive with difficult customers - 40 points Round Two WinnersSally for the tip on auditing your customer's ease of buying - 80 points Bridg for the tip on understand why customers do not buy - 40 points Mike for the tip on using learning styles when setting standards - 20 points Round Three WinnersKara for her tips on Market Reasearch - 80 points Suzanne for her tip on handling difficult customers - 40 points Ingrid for her tip on training evaluation - 20 points Round Four WinnersAnnette for the tip Customer Service Zone as a resource - 80 points Garth for the tip on handling difficult customers - 40 points Francesca for the tip on handling difficult customers - 20 points Round Five WinnersIngrid for the tip Customer Service Zone as a resource - 80 points James for the tip on using checklists - 40 points Phil for the tip on defining your customer service- 20 points Round Six WinnersAlf for the tip on restaraunt KPIs - 80 points Lilja for the tip on showing CONCERN to customers customers - 40 points Round Seven WinnersFrank for his YouTube posts on Customer Service and a motivational video - 90 points Jane for her tip on Up Your Service web site - 40 points Kerry for the tip on categorising and analysing feedback - 20 points Round Eight WinnersJoachim for his YouTube post on Customer Service - 80 points Lisa for the tip on mapping moments of truth - 40 points Jennifer for the tip on the quality of your service not exceeding the quality of your staff - 20 points Round Nine WinnersFrank for his YouTube post on the psychology of anger - 80 points John for the tip on giving customers the benefit of the doubt- 40 points Round Ten WinnersJennifer for the tip on getting customers in to talk to our staff - 80 points James for the tip on starting sentences with verbs when writing standards- 40 points Belinda for her tip on vsiting competitors - 20 points Round Eleven WinnersAbigail for her tip on using cartoons to communicate standards - 80 points Jared for his tip on using diagrams and graphics to communicate standards- 40 points Annie for the tip on follow-up calls - 20 points. Round Twelve WinnersBrett for his to tips on customer loyalty statistics - 90 points Francesca for her tips on providing excellent customer service - 50 points Tom for the tip on accuracy - 20 points. Round Thirteen WinnersCristina for her tip on using life triggere events for communicating to customers - 80 points Ralph for his tip on calculating training ROI - 40 points Jonah for the tip on how often to train - 20 points. Round Fourteen WinnersCristina for her tip on valuing customer's time - 80 points Jeff for his tip on how many customers return after experiencing 3 mistakes - 40 points Jason for the tip on how many customers giving praise to a company actually had a bad experience well recovered - 20 points. Send your customer service tips and we will publish them on this page. See the current list of posted customer service tips. We welcome your comments: you can contact Kevin by email at |
Subscribe to 'Winds of Change'
Join "Winds of Change" and receive our popular newsletter for managing change which includes a new article each week.
Develop good KPIS to drive performance
Identify document and analyse business processes
Control my business and limit my number of nasty surprises.
Create Service Level Agreements that work!
Design a good website
Increase my retail sales conversion rate
Measure my people's emotional intelligence
Communicate my strategy on one page
Measure my people's competence
Kick start my sales kick-off meeting
Achieve more in less time
With the "Make Time For Success!" self-study program. 39 tips from the pros on managing time, effort, and others. Order the142-page ebook to reduce your stress and free up time.
Click here to get time on your side >
Create Vision. Motivate Others. Lead Effectively.
It's all in the "How to Lead" self-study leadership course.
Stumble It!
|
Copyright © 2005 - 2008 Change Factory
|
