I am writing this article on the eve of what, depending on which opinion poll you listen to, will be a close election or a landslide victory to …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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Buzz words annoy me. When words become labels which people use without thinking, they become worthless. People give the appearance of buzzwords actually shaping their thinking. How sad …
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All organisations are exposed to risk. However, too many organisations only realise the risk that they were exposed to after an event occurs. It is a shame then …
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“You get the service you tolerate”, I said to the general manager. “What do you mean? We do not tolerate poor service around here”, he replied. “Really?” said …
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The sales mantra goes that we must sell benefits, not features. To explain what I mean, read the following extract of an online advertisement for Miele ovens. “The …
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What makes an effective sales person?
Customers buy from effective sales people. Customers trust effective sales people. Customers are loyal to effective sales people. Colleagues admire effective sales people. Colleagues seek help and mentoring …
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Seven Deadly Sins of Communication
Monologue Communication is a two way process. Leaders who consistently tell without taking into account feedback get one of two things. A subservient group of people doing as …
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Seven Christmas wishes for a productive workplace
Senior managers set a goal The power of a single goal comprehended by all is immense. In an organisation with good management processes it drives strategy, tactics, risk …
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Leader’s role: creating an environment for revolutionary change
Leaders have accountability when confronted with the need for change to create an environment for change. The nature of the environment they must create is dependent upon a …
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