In a serious change program it is necessary to change people’s behaviours, “the software”, as well as the processes and systems, “the hardware”. Forgoing a serious attempt at …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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This test does not measure intelligence, your fluency with words, creativity or mathematical ability. Since the test was developed, few people have been found who could solve more …
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I observe that people and organisations often confuse strategy and tactics. One might well ask, “Does it matter?” I believe it does. To explain why, let me begin …
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This is a true story. The names have been omitted to protect the downright stupid. The story concerns local members of a global company with over 250,000 employees …
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Passiveness Leaders cannot be passive. Direction must be given. The needs, wants, thoughts of the leader must be known and asserted. Leaders need not be aggressive. They must, …
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Leaders’ emotions
“It’s tough at the top”, or so they say. It is not only tough. It’s invigorating, infuriating, exhilarating, frustrating, defining and lonely all at the same time. The …
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What is a risk?
Most small to medium enterprises are poor at understanding risk. Some large organisations are poor at understanding risk. For many, completion of a probability and impact matrix is …
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Training: drilling versus skilling
Too many departments within organisations attempt to skill their employees, when they need to drill their employees. Drilling, or making people practise a skill or assimilate knowledge until …
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Seven Deadly Sins of Customer Service
Detachment Customers need to feel that you are concerned for them. Demonstrating indifference by not asking questions about them or their business is a major turn-off for customers. …
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