Starting a small business can be a daunting and intimidating task, full of risks with twists and turns that the most experienced business manager could not predict. In …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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Customer service is built on the bedrock of a positive attitude. Without the positive attitude all of the attempts to “train” customer service will fail. Picture this; a …
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Really good leaders are rare. Readers who are in leadership positions should not take umbrage at this statement. It is a matter of fact. Good leaders, leaders who …
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Ever had your boss look at something you have done and for them to remark, “This is not good enough”? Even worse, ever had them then say, “Pull …
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What motivates anyone to start a small business? You are usually alone, without a lot of start up cash (hardly ever enough), without the full range of skills …
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I heard it through the grapevine
When do you tell employees about bad news? When do you tell them about good news? Many organisations have difficulty determining the answers to the former question and …
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Accountability and the art of plausible deniability
The term ‘plausible deniability’ was introduced into the English language in 1975 when the Church Committee, a US Senate committee, conducted an investigation into the intelligence agencies. It …
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Recognising a turkey of a reward
In the United States, the cost of supplementary benefits to employees in industry has risen to over forty percent by 2004 according to a study by the United …
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Focus on learning, not training
Nearly every organisation I have ever worked for or with has a serious problem with training. They concentrate on training rather than learning. The first indication of a …
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