Goal Setting and Strategy Development

Change Factory Purpose^TM - Answering the question, "What are we here for?"

Are you a service function within a larger organisation?

Are you clear about who your customers are and what their needs are?

This is often question more daunting than it appears for service functions within an organisation.

Completing a two day Change Factory Purpose^TM workshop will result in clarity about who your customers are, what their needs are and what resources in terms people and systems you should have to service their needs and what measures to use to determine if their needs are being met.

Provide us with a background briefing of your function and assemble a team of your subject matter experts and managers and supervisors and Change Factory will take them through a structured programme to determine your business purpose.

At the end of the workshop, you and your team will be clear on:

• Who are your customers?
• What are your customer's needs?
• How you will know when your customer's needs have been met (KPIs)?
• What competency improvements you need to deliver against your customer's needs?
• What urgent investments need to be made in plant and equipmeent to meet your customer's needs?

Change Factory's method works equally well for internal and external customers purchasing products or services.

Organisations which have used Change Factory Purpose^TM include:

• Fji Islands Customs and Revenue Authority
• Airports Fiji limited

If you want greater clarity and certainty of the role of your function and of your ability to meet customer requirements, then contact us now to arrange a no obligation discussion about the business purpose of your function. mail to: Change Factory