Training Calendar

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Training Programmes

Generating and Selecting KPI Sets

We are what we measure. If we measure interdependent performance indicators which are not correlated with the processes we carry out and are not aligned to the goal of our organisation, we will be a confused organisation with very high levels of inertia.

Well chosen KPIs however, drive our people's behaviours and process outcomes in the direction of our goals.

By attending this one day programme, participants will learn how to cascade a set of KPIs down from the organisaton's goal. They will learn how to choose KPIs which

• measure process performance,
• are directly aligned to the organisation's goals,
• are readily understood.
• are quantifiable and measured by the process itself.

Helping Customers Buy

Most sales people have learnt a sales process. However few have learnt about the customer's buying process. Matching the sales process to the customer's buying proccess improves conversion rates from step to step in that buying process.

Helping Customers Buy is a fully configured retail sales training course consisting of a facilitator's guide, participant workbook, presentation pack and role plays.

You can download it and configure it with your logo and sales examples. In less than an hour, you may have a course fully customised to your business without the expense of a trainer or instructional designer.

For tailored courses please contact us.

Change Factory eValuate^TM

In many situations it is important to know that people do actually comprehend what they have learnt. In those cases testing of the knowledge is necessary.

Also, people who revise material already learnt are likely to remember five times as much after nine weeks as people who do not revise.

The very fact that people will be tested increases the likelihood that they will pay attention which increases the ability to retain what they have learnt.

Change Factory can convert any existing training or develop training into its eValuate^TM format. The eValuate^TM format consists of a set of HTML revision pages and multiple choice testing pages.

The HTML revision pages allows for a combination of text and visuals using straight text and pop ups to reinforce existing learning.

The next page navigated to contains a test which can contain questions of the formats:

• True or false
• Multiple choice single correct answer
• Multiple choice multiple correct answers
• Multiple choice audio (e.g. correct content, tone and pace of voice responses to situations)
• Multiple choice graphic (e.g. a screen shot for training system navigation)
• Multiple choice video (e.g. correct content, tone and pace of voice, body language and grooming responses to situations)

After completing the test, the participant is advised of their score and their incorrect answers. The scores are submitted to a remote server and tabulated. The score and other scores can be accessed by authorised users using a hierarchy of password access.

The eValuate^TM technology only requires a browser and an internet connection to work and can be accessed from a supplied CD or from a website. It requires no change in IT infrastructure placing no files of any kind on the PC hard drive or network drives.

eValuate^TM is great for situations where ensuring people have knowledge reduces risk and enhances productivity. For example new IT systems, new processes, new employees, regulatory requirements, governing legislation and product features and benefits.