Training Programmes

How to use this page

Change may be internally or externally driven, Whichever is the case, change happens in different contexts for different organisations. On this page you will find headings reflecting different contexts and short descriptions of the training available within each context. Click on the "Find out more" link to go to another page with details of the training.

Managing Change

Leading Change

A one day programme for middle and senior managers being exposed to change because of:

• Organizational restructuring
• Change in strategy and/or tactics
• Change in ownership
• Cost reduction changes
• Systems implementation

This course gives managers who are well versed in the transactional nature of the changes they are embarking on the skills needed to manage the psychological aspects of change.

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Coping with change

A one day programme designed for six to fifteen people impacted by change. A complimentary programme to Leading Change, this course is designed to teach people that their reactions to change are NORMAL.

The course will teach your people what to expect to feel from change and how to use past experiences and some new skills to become resilient to change.

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Managing People

EQmentor

A cutting edge asynchronous, confidential, 24/7 mentoring programme

Boasting the industry’s most rigorous mentor certification and matching processes, a cross-industry community of professional collaboration, custom-built Web 2.0 technology and unique parameters of engagement, see why EQmentor is known as Green (7 times greener than a one-day offsite), Revolutionary, Results-oriented, Transformative, and the new generation in professional development.

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Writing a Job description

An on-line programme designed to teach how to write a job description that works for employees, not computer systems.

This course is suitable for small businesses writing their first job dscriptions or middle and senior managers wanting to find a better way of writing a job description that their employees can relate to.

The course helps participants build a job description element by element from a template and guide which you will download as part of the course.

Coming soon

Conducting a Performance appraisal

This course is an on-line programme designed to teach middle and senior managers how to appraise people's performance using six independent elements of performance and prepare the ground for the following appraisal and career developemnt.

This course includes a template and guide which you will download as part of the course.

Coming soon

Business Process Management

Generating and Selecting KPI Sets

We are what we measure. If we measure interdependent performance indicators which are not correlated with the processes we carry out and are not aligned to the goal of our organisation, we will be a confused organisation with very high levels of inertia.

Well chosen KPIs however, drive our people's behaviours and process outcomes in the direction of our goals.

By attending this one day programme, participants will learn how to cascade a set of KPIs down from the organisaton's goal. They will learn how to choose KPIs which

• measure process performance,
• are directly aligned to the organisation's goals,
• are readily understood.
• are quantifiable and measured by the process itself.

Coming soon...

Sales Management - Retail

Helping Customers Buy

Most sales people have learnt a sales process. However few have learnt about the customer's buying process. Matching the sales process to the customer's buying proccess improves conversion rates from step to step in that buying process.

Helping Customers Buy is a fully configured retail sales training course consisting of a facilitator's guide, participant workbook, presentation pack and role plays.

You can download it and configure it with your logo and sales examples. In less than an hour, you may have a course fully customised to your business without the expense of a trainer or instructional designer.

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For tailored courses please contact us.