Credit

In Credit, call centre KPIs are typical - number of calls, duration of calls, etc. However, we don't believe that these are the best measures to run credit centre on.

Instead, we have found that organisations should measure promises to pay, as well as promises kept. We've seen companies retain their customers for longer by assisting them to pay their bills off, by building customer rapport and turning the credit cycle into a positive experience.

For more information on how we can help your Credit organisation achieve better business outcomes, please contact us.