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Human centred design in learning seems an obvious choice. However, much of the training our employees consume now is tick and flick eLearning with a focus on the output; the eLearning, and not the outcome, the changes in behaviours.

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In 2013, global spending on L&D was about US$164.2 billion, with an average direct expenditure per employee of about US$1,195. (ATD Research, 2014) What is the return on …

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