A successful Electronic Document and Records Management (EDRMS) adoption programme can reduce risk and improve productivity. We can help you change people’s attitudes and behaviour in relation to recordkeeping.
Not everyone is good at delivering great customer service. We can help you create standards of service and develop a customer focused culture in your organisation, which encourages the right behaviours.
Policy documentation should clearly communicate information to readers, to provide guidance for employee behaviour. We can help you develop policies that are relevant, and appropriate to your current operating environment.
An organisation’s culture can be examined through its routines, rituals, stories, symbols, control systems, power structures and organisational structure. We can help you identify your culture, and compare the results to your desired state.
KPIs are often misused, or are established and forgotten. We can help you to develop, select and test your key performance indicators, ensuring that they adequately measure the process, enabling staff to take corrective action as required.
Processes educate employees on how tasks should be completed, reducing variability and improving productivity. We can help you map new processes or document existing ones, in a way that is clear and easy to understand by the end user.