Now that you know what a key performance indicator is and have developed your own set (maximum of 7, remember?) to measure against your objective, it’s important to keep a few things in mind. Use this KPI checklist to ensure that your KPIs are in check.

 Tick   KPI Checklist
I am measuring a Key Performance Indicator
I am measuring the performance of a repeatable process, not a one-off event.
The performance indicator I have chosen is the KEY measure of that performance.
I know which process I’m measuring and why
I know the outcomes/objectives I want to achieve.
I have a preferred threshold or target range for the KPI.
If my KPI is not at the level I want, I know what corrective action to take.
My team believe in using this KPI as a measure of this process
The KPI is easy to calculate.
The KPI is easy to communicate and understand.
The KPI is built on stable data.
The people who are being measured can impact the value of the KPI.
My KPIs are aligned
My KPIs support each other.
My KPIs are aligned to my business objectives.
I have made provision for support and training
I have consulted my employees.
I have thought about a communications plan.
I have thought about a rewards and recognition programme.
I have thought about a training programme.
I have built in review mechanisms
I have set a date to review and revise my KPIs.
I have a system in place to keep my KPIs under control
I will be alert for new KPIs arising—formal or informal.
I will be alert for unintended consequences of using this KPI on my employee’s behaviour.
I have set a reminder to round up my KPIs—formal and informal—on a regular basis to see what is driving the behaviour of my employees.