Articles

For an individual who is underperforming in a role or is taking on a changed role, to adopt the change in behaviours needed to be able perform the …

Managing the performance of people requires a systematic approach. A previous client, which was a five star resort, had severe performance management problems borne of an approach, which …

Creating, socialising and measuring key performance indicators (KPIs) and taking action dependent on the value (or trend in value) of those KPIs is no trivial matter. Yet too …

Now that you know what a key performance indicator is and have developed your own set (maximum of 7, remember?) to measure against your objective, it’s important to …

Types of quantitative feedback Employees need quantitative feedback on their individual and team performance so that they may experience a sense of self-achievement, a sense of belonging to …

In most organisations I interact with, the greatest return on investment that can be made is in its people. The potential that exists in organisations is rarely less …

My son was a tad frustrated with a client last week and sent me an email to ease his frustration by writing it down. When we are frustrated, …

Performance management system checklist A good performance management system contains the following elements: Recruitment Recruit on behaviour and skills; train knowledge. Do not accept less than you require. …

Appraising performance seems to be a difficult thing to accomplish if the actions of Accenture and others is anything to go by. It need not be as difficult …

“Why appraisals don’t work!” shrieks the headline of many articles on the topic of performance appraisals. We know why without reading on. Managers don’t take the time or …