Articles

Observing many different companies in many different industries at work, I have come to a conclusion about what weaknesses are most common in leaders. There are several, one …

Changing Service Behaviours Changing people’s behaviour is hard work. Organisations which attempt to change people’s behaviour usually do not achieve as much change as they would like. One …

Business purpose Too many organisations or divisions operate without a clear view of their business purpose. When there is a view, it is sad to observe that different …

I often write articles critical or at least challenging of management of organisations. But of course, it is not only managers who behave in such a way as …

Trust and productivity – the basics When two people trust each other, their relationship is productive. When two organisations have trusting relationships and interactions their relationship is productive. …

What is a KPI to you? A Key Performance Indicator (KPI) is neither a Goal, nor a Key Result Area (KRA), nor a Target, nor a Result nor …

Motivating people is a myth. People cannot be motivated by others. They are motivated from within. Leaders can however, set up an environment in which people are able …