The Ritz-Carlton of Aged Care: LASA Tri-State Conference presentation

Want to become the Ritz Carlton of Aged Care?

Learn how to adapt moments of truth mapping to the Aged Care industry and profitably thrive with the changes from clinically driven care to consumer directed care. Get practical tips on how use Moments of Truth mapping to improve your business.

Download the presentation slides, as presented by Kevin at the LASA Tri-State Conference on February 25th, 2014.

You can also view the presentation on Slideshare.