A goal is not a vision of how things might be. It is not a mission which describes our purpose in life. A goal is tangible. It is …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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I often write articles critical or at least challenging of management of organisations. But of course, it is not only managers who behave in such a way as …
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Teams form around a single common purpose. Teamwork occurs within a team only when there is respect. Great teams evolve around self respect and respect for each other. …
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Performance and behaviour in many organisations are not managed well. The common missing ingredient in managing performance and behaviour is the absence of enforced standards. We are confronted …
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In the US, it is anticipated that 76 million baby boomers will retire in the next ten years. However, there will be fewer than 50 million workers to …
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The corporate dinner; a window into corporate culture
Over the years, I guess I’ve attended thousands of corporate get togethers over dinner. I have, either as an out-of-towner, or hosting out-of-towners attending a conference or workshop, …
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What is superior service?
“Waiter, there is a fly in my soup!” “I am so sorry sir; let me replace that for you” “I am so sorry sir; let me replace that …
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Managing people; setting boundaries
Boundary setting is something one expects to find in a parenting book or a psychologist’s journal. However, it applies to adult to adult relationships at work as much …
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Help, I’ve been promoted to a manager’s role
Supervising people is the toughest of all leadership roles. Supervisors in many organisations walk a tightrope between management demands for higher productivity, a safer workplace and improved customer …
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