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Customers buy our products and services to solve a problem they are having. Problems may be transactional such as getting from one location to another when a consumer …


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Communicating well with teams is fundamental to managing in a manner that develops high performing teams. Communication design should consider: Functions of Communication Communication has four functions: To …


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Management and leadership styles

There is a wide range of researched and published management style models. Most of them are concerned with the degree of autocracy or democracy involved. I have never …


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Leading at a time of crisis

At a time of crisis, the ability to lead becomes apparent. The recent global financial system meltdown is a case in point. Observing our good and poor leaders …


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