Communication failures are common in industry and government. In many cases the poor communication stems from a lack of knowledge by managers, supervisors and team leaders in how …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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At times, our own experience and media reports suggest to many of us that leaders fail. My view is somewhat different. It is that people in a position …
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Effective use of competency frameworks provides employees with a clearly-defined set of personal development objectives and managers with a consistent measurement tool that could be used across geographical, …
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Ever been involved in a project that was a high risk, high return project that never got off the ground? Or the high risk project that did get …
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Accountability in business and in government is the cornerstone of good governance and ultimately, good performance. Without single point accountability for processes, organisations have no means of ensuring …
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Implementing strategy; a balancing act
Strategies often fail in organisations because they are not successfully converted into actions that employees can understand and employ in their everyday work. The measures used to determine …
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Ineffective and inefficient call centres
“Your call is important to us. We will attend to you as soon as we can”. One wonders sometimes what is more important to call centres, the call …
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Vision statements that confuse and bemuse
Since the 1970’s vision statements have adorned the walls of most organisations, being used to communicate the direction in which an organisation is heading. Most are poor vehicles …
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Want a performance enhancer? Try strong, clear goals
Fed up with the performance of your organisation? Ask and you may find that your organisation is fed up with you as its leader. Provide your organisation with …
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