Getting safety training right or wrong has immediately obvious and emotionally and financially tangible consequences. The rewards of: no deaths or disabling injuries, no grieving families, no grieving …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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Change management is treated by many as an ethereal topic; a mystical process overlayed with a lot of “magic happens here”. Or a process described by one of …
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How profitable are your biggest customers? How much of your capital and operating expenditure is tied up servicing different customers or customer segments? Work it out and you …
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Organisational inertia is like a cancer. It eats at personal ambition and genuine creativity. At first, it limits progress in organisations which eventually descend into a dysfunctional morass …
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Teams are not a group of people brought together to manage a project. Teams are not a group of people who are members of the same function in …
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Leading change: staying in control
When leading a change programme, the bare minimum requirement of a leader is to be seen to be in control. The people you are leading will have a …
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Making it easy for customers to deal with you
Ever wondered how easy it is for customers to deal with your business? I’ll tell you the story of an interesting experience I had the other evening. A …
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Baulking at the leadership challenge
Leaders, it is said, have the responsibility to “do the right things” and managers have the responsibility to “do things right”. In doing the right things leaders make …
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Diary of a phoney leader
10/01/2005: Must get team to complete the business plan for 2005. I hope we don’t have the same problems we had last year which made it impossible to …
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