Do you have any broken windows in your business? When he was mayor of New York, Rudy Giuliani adopted an aggressive approach to law enforcement, focusing on what …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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Cultural differences in a work place go deeper than an appreciation of different foods and a preference for different clothing. Western cultures shake hands. Cubans kiss. Some cultures …
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Exit interviews can be as important as recruitment interviews. However, many organisations either do not complete them or they file the data away without any serious attempt to …
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Does business culture have an impact on performance? By performance, I mean net profit, customer satisfaction and loyalty and employee satisfaction and loyalty. Whilst I have not conducted …
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Too many people rely on the legitimacy of position or regulations as their source of power. They ignore the other sources of power built on good ideas, communicated …
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Changing service behaviours – my attitude
Changing Service Behaviours Changing people’s behaviour is hard work. Organisations which attempt to change people’s behaviour usually do not achieve as much change as they would like. One …
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Changing service behaviours – my control
Changing service behaviours Chnaging service behaviours means that people have to believe the change is a good thing to do. Secondly, they have to believe their friends and …
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Changing service behaviours – my intention
When people have the right mix of attitude, subjective norm and perceived behavioural control, their intention of changing service behaviours will be strong. Their intention is only constrained …
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Seven Deadly Sins of Managing Change
I’m sure there are many more, but here are seven deadly sins of managing change. Haziness A poorly defined goal leads to a difficult-to-control change. Organisations become stuck …
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