Creating, socialising and measuring key performance indicators (KPIs) and taking action dependent on the value (or trend in value) of those KPIs is no trivial matter. Yet too …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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Now that you know what a key performance indicator is and have developed your own set (maximum of 7, remember?) to measure against your objective, it’s important to …
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This article appeared in the February, 2012 issue of IQ – the Records and Information Management Professionals Australasia (RIM) Quarterly magazine. To download, click here: Creating your blended …
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Question 1: Am I measuring a process? Measuring the outcome of a process—rather than a discrete, not-to-be-repeated event—is a fundamental element of building a performance indicator. A process …
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Vagueness Goals which use words such as maximise and minimise are a waste of time thinking about, especially if they come without a numeric indicator of what success …
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Taking managers on the road to Damascus
What managers and sponsors believe is crucial to the success of an EDRMS rollout. What they disbelieve can be fatal. Research funded by RIM Professionals Australasia and conducted …
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Managing change transitions – it’s what we give up that counts
My eldest son does not like change. That does not mean to say that he is not adventurous. He constantly expands his skills and knowledge as he finds …
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EDRMS planning: research applied to reality
This article appeared in the November, 2011 issue of IQ – the Records and Information Management Professionals Australasia (RIM) Quarterly magazine. To download, click here: EDRMS planning: research applied …
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Customer service, who cares?
The restaurant is half full. It has the noise of a busy restaurant, the beat of music driving in from a nearby bar in Darling Harbour in Sydney, …
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